FAQs
How much does shipping cost?
Our standard shipping is always free, both ways. You can also add expedited shipping for an additional fee if you need your book faster.
When will my order ship?
We ship all orders placed before 2pm the same day, all orders placed after 2pm will ship the next business day.
How long will it take to receive my book?
With our standard free shipping you will receive your book in 2 to 8 days. You can also use our expedited shipping for an additional fee if you'd like to receive your book faster.
Is it ok if my book rental is post-marked by the due date?
Yes! Book rentals do not need to be back on site at Twigge by the due date. Instead, they must be returned to any USPS location and post-marked by the due date.
Can I keep a book if I really love it?
Yes! We'll charge you the book purchase fee ($16 for hardcovers and $10 for paperbacks) automatically after your due date passes.
Can I extend my book rental if I don’t finish reading it within the first 6 weeks?
Yes! You’ll just need to let us know by sending an email to support@twiggebooks.com. The extension fee is $2.99 for 2 weeks.
Can I return a book before the 6 weeks are up?
Yes, however, the rental charge will not be prorated. All orders are final. No refunds or rental cancellations are permitted.
Where can I drop off my return?
Any USPS mail box or facility.
What happens if I don’t return my book on time?
We’ll charge you the book purchase price ($16 for hardcovers and $10 for paperbacks) automatically after your rental due date passes and the book will be yours to keep.
What is your return policy for book purchase orders?
Book purchase (not rental) orders may be canceled within 48 hours for a full refund or within 30 days for a partial, 50%, refund.
What is the cancelation policy for book rental orders?
All book rental orders are final and cannot be canceled or refunded.
What if I damage the book?
We’ll determine if the book has been damaged beyond normal wear and tear. If the book is no longer in a condition to be rented to other customers you will be charged a damaged book fee of $5.
Why can't I buy a book right away?
We only make books available for purchase after the initial 6 week rental. You must first rent the book and then you will have the option to purchase that book for an additional fee.
